jlll Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and jlll ("jlll," "we," "us," or "our") with respect to your use of the jlll website, mobile platform, games, and all associated services (collectively, the "Platform").

By completing the registration process, making a deposit, or accessing any game or feature on the jlll Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any game-specific rules, bonus terms, or promotional conditions published on the Platform from time to time.

jlll reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

To register and use the jlll Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a strict requirement under Philippine gaming regulations. jlll does not permit access to any real-money gaming feature by persons under the age of 21.
• You must be physically located in a jurisdiction where online gaming is lawful at the time of play.
• You must not be a current employee, contractor, director, officer, or immediate family member of jlll or any of its affiliated entities.
• You must not have been previously excluded, suspended, or banned from the jlll Platform or any affiliated platform.
• You must have the legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.

jlll reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by jlll may result in account suspension and withholding of funds pending verification.

Each individual may hold only one (1) registered account on the jlll Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of all balances.

When registering, you agree to provide accurate, current, and complete information, including your legal name, Philippine mobile number, date of birth, and any other information requested during the registration process. You further agree to maintain and promptly update your account information to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your jlll Login credentials, including your password and any one-time PINs (OTPs) sent to your registered mobile number. You must not share your login credentials with any third party. jlll will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorization, you must notify jlll immediately via the live chat support function on the Platform.

All transactions on the jlll Platform are conducted in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. Accepted deposit methods include GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard, subject to availability and applicable transaction limits.

Deposits are credited to your jlll wallet upon successful confirmation from the relevant payment provider. jlll is not responsible for delays caused by third-party payment processors, network outages, or banking system maintenance periods.

Withdrawal requests are processed within one (1) to three (3) business days, subject to completion of identity verification and compliance checks. jlll reserves the right to request supporting documentation before processing any withdrawal. Funds may only be withdrawn to a payment method registered in your own name — third-party withdrawals are strictly prohibited.

jlll reserves the right to reverse, delay, or decline any transaction that it reasonably suspects to be fraudulent, in breach of these Terms, or in violation of applicable anti-money laundering regulations.

jlll may offer bonuses, free credits, cashback, and other promotional incentives from time to time. All bonuses are subject to specific terms and wagering requirements published alongside each promotion. In the event of any conflict between these Terms and the specific bonus terms, the specific bonus terms shall prevail with respect to that promotion.

• Bonuses may only be claimed once per eligible account unless otherwise stated.
• Wagering requirements must be met in full before any bonus-derived winnings may be withdrawn.
• jlll reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of promotional offers, including but not limited to bonus arbitrage or the use of multiple accounts to claim the same promotion, will result in account suspension and forfeiture of all associated balances.

All games available on the jlll Platform — including live casino tables, slots, bingo, Big Hammer, and Fishing Expert — operate using certified random number generators (RNGs) or live dealer formats with real-time video feeds. Game outcomes are determined solely by chance and are not influenced by jlll or any third party.

Each game on the Platform is governed by its own specific rules, which are accessible within the game interface. It is your responsibility to familiarise yourself with the applicable game rules before placing any wager. jlll is not liable for losses arising from a Player's misunderstanding of game rules.

In the event of a technical malfunction, disconnection, or system error during a game round, jlll will use commercially reasonable efforts to resolve the issue and restore the game to its last confirmed state. Where this is not possible, the affected wager may be voided and the staked amount returned to the Player's wallet.

The following conduct is strictly prohibited on the jlll Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to the relevant Philippine authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other Players or third parties to manipulate game outcomes.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Attempting to exploit software bugs, glitches, or vulnerabilities in the Platform.
• Accessing the Platform from a jurisdiction where online gaming is prohibited by law.
• Registering or operating more than one account on the Platform.

All content on the jlll Platform — including but not limited to the jlll brand name, logo, game graphics, software, text, audio, video, and user interface design — is the exclusive intellectual property of jlll or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of jlll.

To the fullest extent permitted by applicable law, jlll, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

jlll's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jlll account in the thirty (30) days immediately preceding the event giving rise to the claim.

jlll reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms.
• Suspected fraudulent, collusive, or criminal activity.
• Failure to complete identity verification within the required timeframe.
• Receipt of a self-exclusion request from the account holder.
• A regulatory or legal requirement to do so.

Upon account closure, any verified balance remaining in your wallet (net of any bonuses subject to forfeiture) will be returned to you via your registered payment method, subject to completion of all applicable compliance checks.

jlll is committed to promoting responsible gaming practices across its entire player base. The Platform provides a suite of responsible gaming tools accessible from within your account settings, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you believe that your gaming activity is causing harm to yourself or others, we strongly encourage you to make use of these tools or to contact the jlll support team via live chat for assistance. You may also seek independent support from professional organisations that provide gambling-related counselling services in the Philippines.

For more information on jlll's responsible gaming commitments and the tools available to you, please visit our Responsible Gaming page.

jlll collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jlll implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial information. Your data will not be sold to third parties. It may be shared with regulatory authorities, payment processors, and fraud prevention services as required by law or as necessary to operate the Platform.

jlll reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, jlll will use reasonable efforts to notify registered Players via the email address or mobile number on file, or by displaying a prominent notice on the Platform.

Your continued use of the jlll Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting jlll support.

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms or your use of the jlll Platform shall first be submitted to jlll's internal dispute resolution process.

If a dispute cannot be resolved through jlll's internal process within thirty (30) days of submission, either party may refer the matter to the appropriate regulatory authority or to the courts of competent jurisdiction in the Philippines.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the jlll support team. Our support specialists are available 24/7 via the live chat function on the Platform.

You may also reach us by email. Our support address is: [email protected]

Please include your registered account username and a clear description of your query or complaint to help us assist you as efficiently as possible.